Refund Policy

We take pride in the quality of our services and products. We want you to be completely happy with your purchase and if for any reason you are not, eligible items can be returned within 14 days of sale. Refunds are credited in the original form of payment. Please note that shipping and handling charges are non-refundable and for all eligible returns, customers are responsible for return shipping.

To be eligible for a refund, all merchandise must be returned in new, unused and uninstalled condition with all original packaging and materials.

Non-returnable items include:

Custom items
Final sale items
Items damaged through normal wear and tear
Items otherwise noted as “non-refundable”.

We are here to help with any questions you may have. Feel free to call us at ‪(714) 712-0117‬ or email contact@statelyspaces.com and a knowledgeable associate will be available to answer any questions you may have. You can also visit our website between the hours of 9:00 am - 6:00 pm PST and use our built in messenger to speak with a representative.

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then after your item has been inspected we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Damages

Sometimes damages can occur during the shipping process, even though we do our best to deliver your item(s) in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and send an email to returns@statelyspaces.com to file a claim. We will arrange for a replacement or return of the item.